A debt collection agency can:

A creditor or debt collector can only make 3 phone calls or letters per week.

Phone or personal contact can only be between the hours of 7:30 am 9:00 pm on weekdays.

No contact allowed on national public holidays.

A debt collector is a person who collects debts.

A debt collector must be co-operative and is obliged to treat you in a professional manner.

If you can reach an affordable arrangement with a debt collector:

  • Ask for it to be confirmed in writing.
  • Make an effort to sustain the repayment.